BG UNIQUE ELECTRONICS LIMITED provides the supply and sale of electrical materials, importation and exportation of electrical equipment, general electrical works, and the sale of related merchandise. This Refund Policy explains how returns, replacements, service corrections, and refunds are handled.
1. Scope of this Policy
This policy applies to:
Electrical materials and components
Electrical equipment and related merchandise
General electrical works and installation services
Importation, exportation, supply, and sale transactions related to electrical products
2. Eligibility for Refund or Return
A customer may be eligible for a refund, exchange, replacement, repair, or service correction where:
The wrong item or service was supplied.
An item was materially defective or damaged on delivery.
A duplicate or unauthorized payment is verified.
The electrical work paid for was not delivered due to the company’s fault.
A supplied product materially differs from the confirmed order.
A service was materially deficient, and the issue was not corrected within a reasonable time.
3. Non-Refundable Transactions
Unless otherwise expressly agreed in writing, the following are generally non-refundable:
Used, installed, altered, or damaged electrical materials or equipment.
Products damaged by improper handling, overload, short circuit, incompatible use, poor installation by others, or misuse.
Custom-ordered or specially sourced items.
Importation, shipping, customs, and procurement costs have already been incurred.
Electrical installation or repair services already fully rendered or substantially performed.
4. Inspection and Return Window
Customers should inspect goods immediately on delivery. Complaints relating to physical products should be made within five business days after delivery, unless another written period applies.
To qualify for an approved return, goods should ordinarily be unused and in substantially original condition with proof of purchase, packaging, labels, manuals, and accessories where applicable, except where the complaint concerns wrong supply or a defect.
5. Electrical Works and Installation Services
Where BG UNIQUE ELECTRONICS LIMITED carries out electrical works, customers should notify the company promptly of any service-related concern. If a valid complaint is established, the company may, at its discretion, provide correction, follow-up service, service credit, partial refund, or another commercially reasonable remedy.
The company is not responsible for failures caused by pre-existing wiring defects, power surges, third-party tampering, unstable infrastructure, or instructions contrary to professional standards.
6. Refund Process
To request a refund, exchange, replacement, or service review, the customer should contact BG UNIQUE ELECTRONICS LIMITED using the contact details on the website and provide:
Name
Invoice or order reference
Date of payment
Description of the issue
Proof of payment
Photographs or other supporting evidence, where relevant
7. Remedies
Where a claim is accepted, BG UNIQUE ELECTRONICS LIMITED may provide the remedy it considers commercially appropriate, including:
Replacement
Exchange
Repair
Service correction
Store or service credit
Partial refund
Full refund
8. Refund Timing
Approved refunds will ordinarily be processed through the original payment method unless another lawful method is agreed upon. Processing time depends on financial institutions, payment processors, and relevant intermediaries.